Buying

How to Buy

  • How does buying discount gift cards work?

    Buying discount gift cards is a rather simple concept with big results. Sellers list the cards they don’t want at discounted prices and our members buy them to spend on everyday purchases big and small. All of these savings add up fast, so you can make your money worth more in every facet of your life.

     

  • What is the difference between physical cards, eGift cards and vouchers?

    Gift cards on Raise can be purchased and sold in three different forms: Physical, eGift and voucher.

    Physical Cards: These are just like the standard gift card you've come to know and love over the years. Physical cards are shipped to the buyer via USPS and can only be redeemed in store.

    eGift Cards: eGift cards are digital cards that can only be redeemed online. These are delivered electronically to your Raise account, or to your Raise app.

    Vouchers: Vouchers are a convenient alternative to physical gift cards. They are delivered electronically to your Raise account, or to the Raise app, just like eGift cards. But, they can only be redeemed in store.

    Some brands allow for mixing and matching the different types of cards. If you see a brand identified as an eGift card and a voucher, that means the card will be delivered electronically and can be used both online and in store.

     

  • Why do I see different pricing for the same gift cards?

    All the gift cards sold on our marketplace are priced by their individual sellers, so there’s going to be a variety of card values and discounts. Be sure to jump on those great deals when you see them!

     

  • Are there fees for buying gift cards?

    No, there are no fees. We don’t charge sales tax, shipping costs or processing. The price you see is what you pay.

     

  • Does Raise own the gift cards sold on its marketplace?

    Nope. Raise is a marketplace, so the gift cards on our platform are sold by our members, to our members. In other words, you're buying a gift card from someone much like yourself.

     

  • Is there a limit to how many gift cards I can buy?

    Yes, members can purchase a maximum of $10,000 worth of gift cards per day. Some individual brands also have a limit on the quantity of cards or total dollar amount that can be purchased in a certain time period. There are various reasons that a limit may be placed on a brand. Most members do not reach these caps, however, if you do please contact support@raise.com to find out when you will be able to purchase the brand again. Because we are a dynamic marketplace, restrictions can change accordingly.

  • Does Raise support international transactions?

    No, not currently. Due to current regulations, we are unable to process orders that are placed outside of the United States, but we do hope to bring our marketplace across the pond in the future.

  • How do I verify my email address?

    If you're a new user and you've created an account while placing your first order, you will need to verify your email address before you can access your account. Once your order has been submitted, you will receive an email with simple instructions requesting that you verify your email address by following the link provided. You can also verify your email by clicking the Order History link in your email receipt. 

    If you think you mistyped your email when you first signed up, please call our Ordering Processing team at 888-578-4710 to verify your account and correct your email address.

  • Can I use a foreign credit card to place an order?

    Due to current regulations, we are unable to process orders that are placed using payment cards that have been issued through banks outside of the United States.

  • My order was canceled but my card was charged and money has been taken out of my account. Why did you charge my card?

    We apologize for any inconvenience this may have caused, but you are seeing a pending charge that will fall off your credit card within 2-3 business days. If it is not resolved within 72 hours, please contact support@raise.com.

Checkout

  • Can I pay with PayPal?

    At this time, we are currently only accepting PayPal as a form of payment through our mobile app.
    You can also pay with Apple Pay, Android Pay and Samsung Pay, and of course we accept all major credit cards.

  • Why do I receive an error message when I try to submit my order?

    You may receive an error message for a variety of reasons. If the error message says, "Please check all fields," please take a moment and make sure that your billing and payment information was entered correctly. If you continue to receive this error message, please make sure that your internet browser is up to date. For the best experience, we suggest using Google Chrome or Firefox.

    If you are receiving an error message when you are attempting to redeem a promotional code, please make sure that your order meets the specific terms and conditions for your particular code. Most promotional codes have a minimum purchase price that must be met in order for the code to apply. If you received your promotional code by email, you can easily review the terms for your particular code.

  • Where can I enter my promo code?

    On our website you can apply it on the "Secure Checkout" page. Your Order Summary on the right hand side has a "Use a promo code" option. Select that and enter your code. Click "Apply", submit your order and just like that you've saved some extra cash.


    If you prefer to shop with the Raise app, you can enter a promo code in your cart before submitting your order—just tap “Have a promo code?” and apply.
     

  • Can you honor a promo code I forgot to apply to my order?

    No, unfortunately we can't. As stated in our 1 Year Money-Back Guarantee, we don't offer refunds or adjustments for promo codes that aren't applied when orders are placed.

  • Do you have a promo code?

    Most promotional codes are delivered directly to your email! Make sure that you've created a Raise.com account and check your inbox for special alerts!

    You can also take advantage of our new On Sale section, where you can save an extra 1% on select brands using the code RAISE1.

  • Why do I need to provide my date of birth?

    Our Terms of Use require that individuals be 18 years of age or older to create a Raise account. Unfortunately, if you are under the age of 18, you are not permitted to buy or sell gift cards on Raise. We use your date of birth to verify your account and to maintain the security of our marketplace.

  • Why can’t I use my spouse's or friend’s credit card to make a purchase?

    Raise is a member to member marketplace and platform, therefore, we ask that each member has their own account and for security reasons we ask that members do not share accounts.

Delivery

  • When will I receive my gift card?

    In general most orders are processed within seconds and the gift card will be delivered to your Raise account or Raise app and you will receive an email stating: “Your Order Delivery”.  However, in some cases there may be a delay with the order for various reasons. That being said, all orders will be responded to within 24 hours. Often times you may receive an email updating you on the status.  If you have any questions, please contact support@raise.com.

  • How can I track the shipment of my physical card?

    Tracking your physical gift card in the mail is a breeze. Just log in and go to "My Account". Select My Orders and find the one containing the gift card you want to track.

    Once you've located your order, click on "View Order Details" below the order total. You'll find your card's tracking information at the bottom of this page. You can click the internal tracking number to see the most up to date details. 

    If your tracking number begins with 000, click it to receive the most recent tracking info for that shipment. Although you won't be able to search this tracking number on the USPS site, the most updated information will always be available here in your Raise account. Keep in mind tracking info can take up to 24 hours to update. 

    If your tracking number begins with 94, simply copy and paste it into Google's search bar to get specific tracking info for your gift card.

Return Policy

  • Why can’t I cancel my order?

    Raise is a member to member marketplace. When one member purchases a gift card they are purchasing it from another member and not from Raise itself. Therefore, per our refund policy, Raise is unable to cancel an order after it has already been processed. We can, however, help you relist the gift card for sale if you inadvertently purchased it or realize you do not need it at some point in the future.

Buyer Protection

  • How do you protect against fraud?

    As a member-to-member marketplace, we use proprietary procedures to verify each and every card sold on our platform. We hold our members accountable for the cards they buy and sell, and closely monitor activity to prevent unauthorized use. As an added safeguard, all orders are covered by our 1 Year Money-Back Guarantee.

  • What is a Card ID?

    A Card ID is a unique reference number that corresponds to a specific gift card on our marketplace. Every Card ID starts with the letter 'Z' and is followed by 12 numbers. Give us this number if you need to contact Raise Member Services about an order or listing. It makes it easier for us to locate your information, so we can help you more quickly.

  • Why do I have to verify my order?

    Raise sells prepaid currency so we operate very much like a bank in order to protect you. The verification process helps us confirm if the form of payment presented is from the person placing orders on Raise.

  • What should I do if I received a charge on my credit card I didn't authorize?

    If you've received an unauthorized charge on your credit card, please call Raise Member Services at (888) 578-8422.

  • Why was my order canceled?

    In the rare event that your order cannot be processed, an email will be sent to the email address associated with your Raise account. Typically orders are canceled when further verification is necessary but not completed. If you have placed an order, and it is not processed within 1 hour, please check your email, as you may have received one requesting your assistance. The email will provide you with a direct number to our Order Processing Team who may need to verify information regarding your purchase.

    For more detailed information as to the specific reason your order may have been canceled, please feel free to respond directly to the cancelation email, or call our Order Processing Team at 888-578-4710.

  • What is the status of my refund?

    If you have submitted a request to Raise Member Services for a refund, but have not yet heard back, we sincerely apologize for the wait. Our team is working diligently to make sure each request is thoroughly reviewed and will respond as soon as possible. Once your request has been recieved and reviewed by our Member Services Team, you will receive an email from one of our agents providing further information. Upon review, if your request falls within the criteria covered by the 1 Year Money-Back Guarantee, please allow 3-5 days for it to show on your statement.

  • Why is ID verification required to process my order?

    Periodically our order processing system lets us know when a member ID confirmation is required, as ID verification is the highest form of verification. This allows us to gain confidence in the transaction and protect unknowing individuals from having other people use their credentials unknowingly.

  • Why can’t I use a VPN or proxy to place my order?

    For security reasons, and given the product we sell, we request that we see the true IP addresses on the account.

  • Does everyone have to verify their orders?

    Most of our members will need to verify their account information within their first 5 orders.

Raise Pay & Raise Cash

  • How does Raise Pay work?

    Raise Pay is the portion of our website and app that allows you to purchase a card at face value which generates a barcode instantly to redeem in-store or online. Depending on the brand, you can either enter the exact amount that you want to spend or you can choose from a number of fixed denomination cards. Once your purchase is complete, you will earn Raise Cash to use on any future Raise order.

  • How does it work if I want to choose the exact amount to spend on a brand?

    Click the box that says “Enter Exact Amount.” This will bring you to a keyboard where you’ll be able to type in the amount of your choosing. Keep in mind that some brands will let you choose your amount to the nearest cent while others will require you to buy cards in even-dollar increments. More information can be found on each of the individual brand pages.

  • What is Raise Cash?

    Raise Cash is a currency that can be redeemed on any Raise purchase. $1 of Raise Cash equals $1 of spending power on our website and mobile app.

  • How can I earn Raise Cash?

    At the moment, members can earn Raise Cash by making purchases on Raise Pay and by referring friends and family. More opportunities to earn Raise Cash are coming soon!

  • How much Raise Cash can I earn?

    We encourage you to earn as much Raise Cash as possible. The only limit we set is that you cannot earn more than $2000/day in Raise Cash. However, please note that further restrictions may apply on the individual brand level.

  • Does Raise Cash expire?

    Yes, Raise Cash does expire. Cash earned from making purchases on Raise Pay will expire two years from the transaction date, while the Cash earned from referrals expires 6 months from the referral. Other earnings will have their own expiration timeframes.

  • How does Raise Cash relate to Raise Rewards?

    Raise Rewards has been converted into Raise Cash. Any existing Rewards have the same value and expiration date as they did previously.

  • When does Raise Cash become available to use?

    Raise Cash is made available in your account as soon as your card is delivered or as soon as a qualifying action has been completed.

  • How can I redeem Raise Cash?

    By default, your Raise Cash balance will be applied to any purchases you make on our website or mobile app. If for any reason you want to save up Raise Cash, however, and not use it on the purchase at hand, all you have to do is un-click the button to have it not apply.

  • Can I combine Raise Cash with promotional codes?

    Yes, promo codes and Raise Cash can be used on the same order to purchase discounted cards on the Raise Marketplace. However, promotional codes cannot be combined with Raise Cash when using Raise Pay.

  • Where can I see my Raise Cash balance?

    You can view your Raise Cash balance at any time by going to your account through the website or mobile app.

  • Can I withdraw my Raise Cash?

    No, Raise Cash can only be used for purchases on the Raise platform.

  • What happens when Raise Pay orders are canceled or refunded?

    Any Raise Cash that was used to pay for the order will be returned to the member’s account, while any Raise Cash earned on the order will be subtracted from a member’s account.

  • Can I return cards purchased on Raise Pay?

    All purchases made on Raise Pay are final. However, our 1 Year Money-Back Guarantee applies in the unlikely even that there are any issues preventing redemption from the merchant’s end.

  • Can I transfer or share my Raise Cash?

    At this time, you are unable to transfer or share your Raise Cash.

  • Where can I find the Raise Cash Terms?

    To find the Raise Cash Terms, please visit https://www.raise.com/raise-cash-terms.

  • What happens to my Raise Cash if my account is closed under the Raise or Raise Cash Terms of Use?

    If you account is closed due to a violation of either the Terms of Use of Raise or Raise Cash, any/all Raise Cash earned will be forfeited.