Buying

How to Buy

  • How does buying discount gift cards work?

    Buying discount gift cards is a rather simple concept with big results. Sellers list the cards they don’t want at discounted prices and our members buy them to spend on everyday purchases big and small. All of these savings add up fast, so you can make your money worth more in every facet of your life.

     

  • What is the difference between physical cards, eGift cards and vouchers?

    Gift cards on Raise can be purchased and sold in three different forms: Physical, eGift and voucher.

    Physical Cards: These are just like the standard gift card you've come to know and love over the years. Physical cards are shipped to the buyer via USPS and can only be redeemed in store.

    eGift Cards: eGift cards are digital cards that can only be redeemed online. These are delivered electronically to your Raise account, or to your Raise app.

    Vouchers: Vouchers are a convenient alternative to physical gift cards. They are delivered electronically to your Raise account, or to the Raise app, just like eGift cards. But, they can only be redeemed in store.

    Some brands allow for mixing and matching the different types of cards. If you see a brand identified as an eGift card and a voucher, that means the card will be delivered electronically and can be used both online and in store.

     

  • Why do I see different pricing for the same gift cards?

    All the gift cards sold on our marketplace are priced by their individual sellers, so there’s going to be a variety of card values and discounts. Be sure to jump on those great deals when you see them!

     

  • Are there fees for buying gift cards?

    No, there are no fees. We don’t charge sales tax, shipping costs or processing. The price you see is what you pay.

     

  • Does Raise own the gift cards sold on its marketplace?

    Nope. Raise is a marketplace, so the gift cards on our platform are sold by our members, to our members. In other words, you're buying a gift card from someone much like yourself.

     

  • Is there a limit to how many gift cards I can buy?

    Yes, members can purchase a maximum $10,000 worth of gift cards per day. Some individual brands also have a limit on the quantity of cards or total dollar amount that can be purchased in a certain time period. For example, if only two cards can be purchased per day, you must wait 24 hours to purchase another card from that brand. Because we are a dynamic marketplace, restrictions can change accordingly.

     

  • Does Raise support international transactions?

    No, not currently. But we do hope to bring our marketplace across the pond in the future.

  • How do I verify my email address?

    If you're a new user and you've created an account while placing your first order, you will need to verify your email address before you can access your account. Once your order has been submitted, you will receive an email with simple instructions requesting that you verify your email address by following the link provided. You can also verify your email by clicking the Order History link in your email receipt. 

    If you think you mistyped your email when you first signed up, please call our Ordering Processing team at 888-578-4710 to verify your account and correct your email address.

Checkout

  • Can I pay with PayPal?

    At this time, we are currently only accepting PayPal as a form of payment through our mobile app.
    You can also pay with Apple Pay, Android Pay and Samsung Pay, and of course we accept all major credit cards.

  • Why do I receive an error message when I try to submit my order?

    You may receive an error message for a variety of reasons. If the error message says, "Please check all fields," please take a moment and make sure that your billing and payment information was entered correctly. If you continue to receive this error message, please make sure that your internet browser is up to date. For the best experience, we suggest using Google Chrome or Firefox.

    If you are receiving an error message when you are attempting to redeem a promotional code, please make sure that your order meets the specific terms and conditions for your particular code. Most promotional codes have a minimum purchase price that must be met in order for the code to apply. If you received your promotional code by email, you can easily review the terms for your particular code.

  • Where can I enter my promo code?

    On our website you can apply it on the "Secure Checkout" page. Your Order Summary on the right hand side has a "Use a promo code" option. Select that and enter your code. Click "Apply", submit your order and just like that you've saved some extra cash.


    If you prefer to shop with the Raise app, you can enter a promo code in your cart before submitting your order—just tap “Have a promo code?” and apply.
     

  • Can you honor a promo code I forgot to apply to my order?

    No, unfortunately we can't. As stated in our 1 Year Money-Back Guarantee, we don't offer refunds or adjustments for promo codes that aren't applied when orders are placed.

  • How do I use my Rewards?

    Your Rewards will be automatically applied to an order at checkout. But, you can remove your Rewards from a purchase if you want to save them for later. Either way, your order total must exceed the value of your Rewards by $1. Any unused Rewards will be saved for up to six months from when they were earned.

  • Do you have a promo code?

    Most promotional codes are delivered directly to your email! Make sure that you've created a Raise.com account and check your inbox for special alerts!

    You can also take advantage of our new On Sale section, where you can save an extra 1% on select brands using the code RAISE1.

  • Why do I need to provide my date of birth?

    Our Terms of Use require that require individuals be 18 years of age or older to create a Raise account. Unfortunately, if you are under the age of 18, you are not permitted to buy or sell gift cards on Raise. We use your date of birth to verify your account and to maintain the security of our marketplace.

Delivery

  • When will I receive my gift card?

    That all depends on the kind of card you ordered. Most eGift cards and vouchers are delivered to your Raise account or Raise app instantly. Though, processing can take up to 24 hours for additional verification. Physical gift cards are delivered in 3-14 business days.

  • How can I track the shipment of my physical card?

    Tracking your physical gift card in the mail is a breeze. Just log in and go to "My Account". Select My Orders and find the one containing the gift card you want to track.

    Once you've located your order, click on "View Order Details" below the order total. You'll find your card's tracking information at the bottom of this page. You can click the internal tracking number to see the most up to date details. 

    If your tracking number begins with 000, click it to receive the most recent tracking info for that shipment. Although you won't be able to search this tracking number on the USPS site, the most updated information will always be available here in your Raise account. Keep in mind tracking info can take up to 24 hours to update. 

    If your tracking number begins with 94, simply copy and paste it into Google's search bar to get specific tracking info for your gift card.

Return Policy

  • Can I cancel my order?

    Once an order has been submitted, it cannot be canceled. This policy in is place to protect all of our members. For security reasons, an eGift card with a valid balance cannot be refunded once the serial number is sent to your Raise account. Likewise, when purchasing a physical gift card, the seller is instantly notified and is provided a shipping label once the order completes processing. Please visit our 1 Year Money-Back Guarantee page for a full list of what is covered under this policy.

Buyer Protection

  • How do you protect against fraud?

    As a member-to-member marketplace, we use proprietary procedures to verify each and every card sold on our platform. We hold our members accountable for the cards they buy and sell, and closely monitor activity to prevent unauthorized use. As an added safeguard, all orders are covered by our 1 Year Money-Back Guarantee.

  • What is a Card ID?

    A Card ID is a unique reference number that corresponds to a specific gift card on our marketplace. Every Card ID starts with the letter 'Z' and is followed by 12 numbers. Give us this number if you need to contact Raise Member Services about an order or listing. It makes it easier for us to locate your information, so we can help you more quickly.

  • Why does my order need further verification?

    Sometimes orders go through an additional verification process. If you’re a first-time buyer, or if your order total is above a certain threshold, we may contact you for additional information. Please call our Order Processing Team at 888-578-4710 to verify your order. This is an industry standard meant to ensure a secure marketplace and to protect our members.

  • What should I do if I received a charge on my credit card I didn't authorize?

    If you've received an unauthorized charge on your credit card, please call Raise Member Services at (888) 578-8422.

  • Why was my order canceled?

    In the rare event that your order cannot be processed, an email will be sent to the email address associated with your Raise account. Typically orders are canceled when further verification is necessary but not completed. If you have placed an order, and it is not processed within 1 hour, please check your email, as you may have received one requesting your assistance. The email will provide you with a direct number to our Order Processing Team who may need to verify information regarding your purchase.

    For more detailed information as to the specific reason your order may have been canceled, please feel free to respond directly to the cancelation email, or call our Order Processing Team at 888-578-4710.

  • What is the status of my refund?

    If you have submitted a request to Raise Member Services for a refund, but have not yet heard back, we sincerely apologize for the wait. Our team is working diligently to make sure each request is thoroughly reviewed and will respond as soon as possible. Once your request has been recieved and reviewed by our Member Services Team, you will receive an email from one of our agents providing further information. Upon review, if your request falls within the criteria covered by the 1 Year Money-Back Guarantee, please allow 3-5 days for it to show on your statement.