Buying

How to Buy

  • How does buying discount gift cards work?

  • What is the difference between physical cards, eGift cards and vouchers?

  • Why do I see different pricing for the same gift cards?

  • Are there fees for buying gift cards?

  • Does Raise own the gift cards sold on its marketplace?

  • Is there a limit to how many gift cards I can buy?

  • Does Raise support international transactions?

  • How do I verify my email address?

  • Can I use a foreign credit card to place an order?

  • My order was canceled but my card was charged and money has been taken out of my account. Why did you charge my card?

Checkout

  • Can I pay with PayPal?

  • Why do I receive an error message when I try to submit my order?

  • Where can I enter my promo code?

  • Can you honor a promo code I forgot to apply to my order?

  • Do you have a promo code?

  • Why do I need to provide my date of birth?

  • Why can’t I use my spouse's or friend’s credit card to make a purchase?

Delivery

  • When will I receive my gift card?

  • How can I track the shipment of my physical card?

Return Policy

  • Why can’t I cancel my order?

Buyer Protection

  • How do you protect against fraud?

  • What is a Card ID?

  • Why do I have to verify my order?

  • What should I do if I received a charge on my credit card I didn't authorize?

  • Why was my order canceled?

  • What is the status of my refund?

  • Why is ID verification required to process my order?

  • Why can’t I use a VPN or proxy to place my order?

  • Does everyone have to verify their orders?

Raise Pay & Raise Cash

  • How does Raise Pay work?

  • How does it work if I want to choose the exact amount to spend on a brand?

  • What is Raise Cash?

  • How can I earn Raise Cash?

  • How much Raise Cash can I earn?

  • Does Raise Cash expire?

  • How does Raise Cash relate to Raise Rewards?

  • When does Raise Cash become available to use?

  • How can I redeem Raise Cash?

  • Can I combine Raise Cash with promotional codes?

  • Where can I see my Raise Cash balance?

  • Can I withdraw my Raise Cash?

  • What happens when Raise Pay orders are canceled or refunded?

  • Can I return cards purchased on Raise Pay?

  • Can I transfer or share my Raise Cash?

  • Where can I find the Raise Cash Terms?

  • What happens to my Raise Cash if my account is closed under the Raise or Raise Cash Terms of Use?