Selling

General Questions

  • How do I sell a gift card?

    Selling a gift card with Raise is easy! If you are new to this process, follow the step by step directions listed below:

    1. Navigate to the Sell Gift Cards page and begin by entering a store name. For Example: Best Buy
          a. If your store name does not auto-populate, unfortunately, we will be unable to accept that brand.

    2. Enter the gift card serial number and pin(if applicable).
          a. You may have to reveal the pin on the back of the gift card to list it.

    3. Enter the balance of the gift card.
          a. If you are unsure of your balance, call the number on the back of the card or visit our balance check page to view other resources available to you.

    4. The selling price will auto-populate based off of the brand’s current or past listings.
          a.  PS. You are still able to set your own selling price by editing the price directly on this page.

    5. Directly below you will see the amount you are going to earn based off your current commission rate. Review this amount, and if satisfactory press Continue Listing.

    If this is your first time selling a card, you will be prompted to provide a credit card to verify your seller account. To learn why a credit card is required, follow this link.

    If you have sold a card before with Raise, your gift card will be submitted to our Trust & Safety team to be verified and listed.

    Please keep in mind that if the gift card you're selling will be listed as physical, you will need to download and print the shipping label provided by Raise.

  • What is the difference between physical cards, eGift cards and vouchers?

    Gift cards on Raise can be purchased and sold in three different forms: Physical, eGift and voucher.
     
    Physical Cards: These are the standard gift card you've come to know and love over the years. Physical cards must be shipped to the buyer using the prepaid shipping label provided by Raise. There is a listing fee for physical gift cards: the greater of $1.00 or 1% of the balance of the relevant physical Gift Card.
     
    eGift Cards: eGift cards are digital cards that can only be redeemed online. These are delivered electronically to your Raise account, or to your Raise app.

    Vouchers: Vouchers are a convenient alternative to physical gift cards. They are delivered electronically to your Raise account, or to the Raise app, just like eGift cards. But, they can only be redeemed in store.

    Some brands allow for mixing and matching the different types of cards. If you see a brand identified as an eGift card and a voucher, that means the card will be delivered electronically and can be used both online and in store.

     

  • What gift cards do you accept?

    We accept gift cards and store credits from most brands, retailers and restaurants. All physical gift cards must have a minimum balance of $10, eGift cards a minimum of $5, and all gift card balances must be under $2,000. Other than that, they can be new or partially used.
     
    Visit this link(raise.com/donotbuy) to view Brands Not Accepted or Brands With Restrictions. The Brands Not Accepted will be listed on the left side of the page and include brands that Raise no longer sells, or brands that are only permitted to be sold by approved sellers. Brands with Restrictions will be listed on the right side of the page and includes brands with value restrictions or hold times. 

  • What fees are associated with selling gift cards?

    It's free to list your gift cards. However, once the cards sell we take a 15% commission from the selling price. Also, if you're selling a physical card we charge the greater of $1.00 or 1% of the value of the card for shipping.
     
    We have three payment methods to choose from, ACH Direct Deposit, Paypal and physical checks. While ACH Direct Deposit and Paypal have no fees attached, there is a $30 fee for requesting a physical check. The $30 fee is removed from your payout total after the check has been requested.
     

  • Why do I need a credit card to verify my seller account?

    Per our Terms of Use, a valid and current credit card is required to be on file with your member account. As a seller, by adding your credit card and agreeing to our Terms of Use, you consent to being financially liable for your gift card for one year past the point of sale. Please note, prepaid cards or debit cards will not be accepted to verify your Raise account.

    If the credit card on your account is not up to date, please follow this link(raise.com/bulk_sellers/user_verifications/new) to add a valid card.

  • How does Raise hold sellers accountable?

    All sellers are responsible for the full value of the cards they list for sale on our marketplace. If you misplace, use or sell your cards somewhere else, you'll need to remove them from your listings. Otherwise, you'll be liable for the full value plus any associated fees. When a card has sold and does not meet the standards set by the 1 Year Money-Back Guarantee, we will refund our buyer and debit the seller accordingly. 

Listing a Card

  • How can I list my physical gift card as an eGift card?

    When you list a physical gift card for sale, Raise determines if it can be converted to an eGift card/Voucher. If electronic delivery is possible, we will automatically list and deliver your card as an eGift.

    If your gift card can only be listed as a physical card you will see this red banner indicating the gift card must be shipped on the listing page:

  • What's the recommended selling price?

    The recommended selling price is an estimated price based off of past listings or current listings of the gift card brand in question.

    Even though we provide a suggested price, you are not required to sell at the recommended selling price; you can simply edit your price at the point of listing. If you have already listed your gift card and would like to edit your price, you can do so anytime before the card sells. You may edit your listings by navigating to the My Listings page.

  • Can I adjust the price after it's been set?

    Yes! You can adjust the price as long as the card has not been sold.

    You may edit your listings by navigating to the My Listings page. Make sure to hit Save Changes to lock in your edited price.

  • When will my card be listed for sale?

    Once you submit your gift card through our listing form, it goes through a verification process. Most gift cards are verified, approved and appear on the marketplace for sale within 24 hours of the original listing time. If you have listed a large quantity of cards or a higher value listing it could take longer than 24 hours to list your card(s).

    Due to certain brand rules, some brands on Raise.com have hold times before the balance can be verified and approved. Under Brands With Restrictions on the Do Not Buy page(raise.com/donotbuy), you will be able to view any brands with pre-established hold times on our website.

    Common brands with hold times include:
       - Starbucks Coffee (5 Days)
       - Dunkin’ Donuts (5 Days)
       - Any Travel Related Brand (45 Days)

  • Why am I being asked to verify my listings?

    Here at Raise, we take the quality of incoming listings very seriously. If we see high-value listings or a high quantity of listings, we may reach out for additional information via email. This is done to ensure the quality of cards on the marketplace, and responding directly to any emails sent about verification is the best way to speed up the verification process.

    If you will need to verify your listings you will be contacted by the Marketplace Health team within 1 business day of your gift card submission.

Shipping

  • How do I ship my gift card to the buyer?

    Once your card sells, you have three business days to ship it to the buyer. All you have to do is download and print the prepaid shipping label provided in your online Raise Shipment Center. Just follow the instructions on the label and you're done.

    Your prepaid shipping label will be able to be printed on a standard 8.5 by 11-inch sheet of paper. The top third of the shipping label will include the buyer’s information and the Raise office address for any non-deliverable mail. You will be able to see a unique code in the top right-hand corner, so please do not attach any additional postage to this label.

    Please follow the instructions provided on the shipping label and note which type of envelope you need to use to ship the card. In general, low-value gift cards will be shipped in a standard business sized envelope, and high-value gift cards(greater than $350) will be shipped in a USPS First Class envelope.

    Watch this video to learn more about how to ship your gift card.

     

  • Do I need to ship a gift card if it can be sold as an electronic gift card or voucher?

    No, if you sold a card as a voucher or eGift you don't need to ship anything! However, we do ask that you hold onto your physical card so it's readily available in the case we need to reference the original card.

Getting Paid

  • How do I get paid for selling a gift card?

    Once your gift card has sold, you will receive an email when your funds are available for withdrawal. Before you are able to request your payment you will need to add your payout method first.

    We currently have three payout methods: ACH Direct Deposit, Paypal and check.

    ACH Direct Deposit: We deposit your earnings directly into your bank account. It can take up to three business days from the time we process your payment for the money to appear in your bank account.

    PayPal: You can request your funds via PayPal. It can take up to three business days for the money to appear in your Verified PayPal account and there is a $5 withdrawal minimum.

    Check ($30 Fee): We mail a check to the name and address on the credit card used to verify your seller account. Checks can take up to 14 days for delivery. Please be sure the credit card information is accurate and up to date if you are requesting a physical check.

    To add your Paypal and ACH Direct Deposit information please go to Raise.com - My Account - Settings - Payout Preferences.

    Once you have added your payout method, it is very simple to be paid. To get paid, log in and go to the Available Funds section of your account. From there, all you have to do is choose the amount you want to take out and request your payment type. After reviewing that everything is correct on this page, click Withdraw Funds.

    PS. To cancel a pending payment please contact Raise Member Services for more information.
     

  • Why am I being asked for additional information regarding my seller payouts?

    If you are planning to earn more than $2,500 in gift card sales(lifetime), per our company policy, you may be required to provide further information to our Raise Marketplace Health team. This may be, but is not limited to, a state ID, W9, or an ACH Direct Deposit account. This information is required to ensure all payouts are tax compliant. If you earn more than $20,000 in a calendar year and sell 200 or more gift cards, you will be sent a 1099 from Raise. Any sellers who earn less than $20,000 per calendar year will not receive any additional forms from Raise. If you are unsure of your gross sales, or need additional information, please reach out to Raise Member Services.

  • Will I receive a 1099 for selling on Raise?

    Sellers will receive a 1099 from Raise if their payout total for the calendar year exceeds $20,000 AND the total number of cards sold is 200 or greater. If you are unsure if you meet this threshold, or need additional information, please reach out to Raise Member Services.

ACH Direct Deposit

  • Why am I being asked to re-enter my ACH Direct Deposit information?

    Due to updates made by our payment processor, if your ACH Direct Deposit information was added before May 2018, you will have to submit that information again by going to Raise.com - My Account - Settings - Payout Preferences. Once the updated information has been added, ACH Direct Deposit will appear as a payout method in your Available Funds.
     

  • Why is my social security number needed to request payment via ACH Direct Deposit?

    Currently, when entering your ACH Direct Deposit information, your social security number must be entered as well. Our payment processor requires that you provide that information so it can electronically verify your account. It is important that this information is correct in the case that you sell more than $20,000 and 200+ cards in a calendar year, because you will receive a 1099 from Raise.

    Also, once you’ve reached a certain selling threshold ($2,500 lifetime) you will be required to provide either your Direct Deposit information or a completed W9 and ID.

  • How can I remove or update my ACH Direct Deposit information?

    To edit your ACH Direct Deposit account please go to Raise.com - My Account - Settings - Payout Preferences. On this page, under ACH Direct Deposit, you will be able to click on Update ACH Payment Method. From here, you will be able to update your account or routing number.

    If you would like your ACH Direct Deposit information removed, you can contact Raise Member Services.
     

Paypal

  • Why am I getting an error message when adding my Paypal?

    If you are receiving an error message when attempting to add your Paypal account please ask yourself these two questions:
    1. Is your email and password current and correct?
    2. Does your Paypal account have a Verified status?

    To use Paypal as a payout method, you need to be able to successfully login to your Paypal account and your Paypal account must be Verified.

    If you still experience an error and you have confirmed the account is Verified, please contact Raise Member Services.
     

  • What is a “Verified” Paypal account?

    A “Verified” Paypal account is a Paypal account which has a valid bank account on file. Unfortunately, this is a requirement by Paypal to use their service as a withdrawal method, and there is no way to bypass this on Raise’s end.

    Feel free to visit the Paypal FAQ page to learn how to Verify your Paypal account.
     

  • How can I remove or update my Paypal information?

    Editing your Paypal account is simple! First, please reach out to Raise Member Services to delete the current information.
     
    Once the current information has been deleted you will be able to enter new information by going to Raise.com - My Account - Settings - Payout Preferences.
     

Checks

  • Why is there a $30 fee for physical checks?

    In order to provide you with a more efficient, reliable, and expedited form of payment, we are encouraging our users to use ACH Direct Deposit or Paypal as payment for gift cards sold. We will continue to offer physical checks, however, with a $30.00 fee for each check.

  • Can I change the address my check is mailed to?

    No, not if your check payment has already been issued. However, if your check hasn't been issued, or you'd like to change it before requesting a withdrawal, you can! Contact Raise Member Services via phone or chat and request to update your Check Payout address.

    Please note, the name in which your check is addressed to cannot be updated. The name and address the check is sent to are pulled from the credit card used for account verification.

  • Can I change the name my check is addressed to?

    No, not if your check payment has already been issued or requested. However, if you have not requested a withdrawal via check, you can!

    Please follow this link to add a new credit card for account verification (The name and address the check is sent to are pulled from the credit card used for account verification). Once you have added a credit card with the correct name and address, contact Member Services to have the old credit card verification deleted.
     

     

  • What should I do if I haven't received my check?

    If you haven't received your check within 45 days after withdrawing funds, please contact Raise Member Services. It is possible the check was lost in the mail or even returned to the office, so please reach out to us so we are able to further assist you. 

Seller Protection

  • How does Raise protect me, as the Seller?

    Security is our top priority here at Raise, and we strive to not only protect our buyers but also our sellers. Per our 1 Year Money-Back Guarantee, as a seller, you are financially liable for your sold gift cards for up to one year past the point of sale. If you believe you were debited incorrectly, please feel free to reach out to Raise Member Services to submit a Seller Debit Reversal request.

    When you request a Seller Debit Reversal, the Member Services agent will submit a ticket to our Gift Card Support Team to investigate the gift card in question. If you are found liable for the gift card in question you will be responsible for the debit on your account. Please reach out to Raise Member Services with any additional questions, or to submit a Seller Debit Reversal.
     

  • What if I was debited for a valid card?

    If you have received a notification from Raise saying that you were debited for a gift card you sold, and you believe that debit is incorrect, please contact our Raise Member Services team and request a Seller Debit Reversal. You will receive a debit on your Raise account when a gift card you sold does not meet the standards set by our 1 Year Money-Back Guarantee. Reasons to be debited include the buyer receiving a gift card which is no longer active or has an incorrect balance. Or if the buyer does not receive their gift card or it is a different brand than ordered.

    When you request a Seller Debit Reversal, the Member Services agent will submit a ticket to our Gift Card Support Team to investigate the gift card in question. If you are found liable for the gift card in question you will be responsible for the debit on your account. Please reach out to Raise Member Services with any additional questions, or to submit a Seller Debit Reversal.

  • How do I resolve a negative balance?

    If you have a negative balance on your Available Funds page, please contact collections@raise.com to learn how you can resolve your balance.

    If you need more information regarding how your balance became negative, you can export all listings on the My Listings page. Under Manage Listings, on the right side of the menu bar, you will see Export. Once you have exported your file, you will be to view and sort your listings.

    With any additional questions, please contact Raise Member Services.