Using a Gift Card

How to Redeem

  • How do I print my voucher?

    Printing your voucher is a breeze. Once you log into your account, click on the "My Account" menu located in the top right hand corner and select My Orders. Once you find the specific order that the voucher is in, click "Print Store Voucher." The voucher will open in a new tab so it can easily be printed. 

    Did you know? By downloading the Raise app you won't need to physically print your voucher? Once you log in, your eGift cards and vouchers are right at your fingertips.

  • Can I use an eGift card in store?

    No, we only guarantee eGift cards will work online. But, if the brand also offers a voucher then you can redeem it in store with either a printed voucher or through the Raise app.

  • How many gift cards can I use at once?

    It all depends on the brand! Some only allow one gift card to be used per transaction, others allow more. You can find more info for the brand you're looking at by going to the brand page and clicking on "Details" next to each listing. Here you'll see any restrictions on how they can be redeemed.

    If you're shopping on the Raise app, you can see this same info by tapping on any of the listings under a brand. You'll see more details on how a card is delivered and how it can be used.

  • Can I transfer my Starbucks gift card to my Gold Card?

    No, we do not recommend adding a Starbucks gift card to your Gold Card. Though unlikely, if an issue arises with the gift card you purchased on our marketplace, Starbucks may close the Gold Account associated with the card. In doing this, you could lose any funds that are currently on the Gold Account in addition to the gift card. Though we do protect the gift card you purchased on our marketplace, we cannot cover any additional lost funds.

  • Do gift cards expire?

    No, cards sold on the Raise marketplace do not expire. However, please note that our guarantee only protects the purchase price for the first year.

  • How can I check a balance on a gift card?

    We provide the phone number or link to check the balance of any gift card sold on Raise. You can easily find this information on our Gift Card Balance Check page.

  • What should I do if the cashier doesn't recognize my voucher or eGift card?

    Your purchase is covered by the 1 Year Money-Back Guarantee, and we've thoroughly tested the redemption method with each merchant to ensure that it can be redeemed through the method in which it is sold. If a merchant has difficulty processing your gift card payment, please contact Raise Member Services so we can look into this further.

Card Problems

  • Why isn't my gift card working?

    Please make sure you've entered your gift card information correctly, and double check the redemption details to ensure the card can be redeemed in the way you're attempting. 

    If you still cannot redeem your gift card, or if there is an issue with the balance, please contact us. In the event the gift card is invalid, please contact Raise Member Services within a year of your purchase. We'll be happy to straighten things out for you right away.

  • Why is money missing from my gift card?

    If you're missing money from your gift card or having any difficulty redeeming the card, please contact our Member Services team. Our 1 Year Money-Back Guarantee covers any card with an inaccurate balance for the first year after purchase. We'll be happy to straighten things out for you right away.
     

  • Why does my gift card say it's invalid or closed when I try to use it?

    Unfortunately, this error occurs when a brand takes a gift card out of circulation. Per the 1 Year Money-Back Guarantee, your purchase price is protected from this for the first year. If you are unable to redeem a gift card, please contact Raise Member Services.

  • Why is there a zero balance on my gift card?

    If the balance of your gift card shows a zero balance but you haven't used it yet, please contact Raise Member Services. Per our 1 Year Money-Back Guarantee, your purchase price is protected for the first year.

In the App

  • Where are my electronic gift cards stored?

    Your gift cards are stored in the Raise app. All your eGift cards and vouchers are right at your fingertips!

    If you're accessing Raise from your desktop, you can find all your electronic gift cards under My Orders. Simply click on an order number, find the serial number and PIN and start shopping.

  • How do I reset my Raise Passcode?

    To reset your Raise Passcode (previously known as your 4-digit PIN), please give us a call at (888) 578-8422 and we'll be happy to assist you!

  • How do I edit a gift card in the Raise app?

    It's easy to edit a card already in your Raise app. From the Cards tab, switch to list view and tap the ••• icon to the right of the card name. Or, tap on the card you'd like to update, and tap the ••• icon in the corner. Select “Enter Balance,” then enter the value you have remaining on your card. And that's it!

  • How do I delete a gift card from the Raise app?

    If you're done using a gift card in your app, it's easy to delete. From the Cards tab, switch to list view and tap the ••• icon to the right of the card name. Or, tap on the card you'd like to remove, and tap the ••• icon in the corner. Then tap “Delete,” and the gift card will disappear like magic!

    If you ever want to find the card info again, just login to your Raise account online and visit My Orders.

  • How do I add a gift card to the Raise app?

    Easy. Log into the Raise app and click the plus sign in the right hand corner of the Cards tab. Find the brand you’d like to add, enter the gift card information, and tap save. Voila! If we support digital redemption for that card, you can use it right from your phone.

  • How can I track the unused value on my gift cards?

    Great question! The Raise app lets you do just that. From the Cards tab, switch to list view and tap the ••• icon to the right of the card name. Or, tap on the card you'd like to update, and tap the ••• icon in the corner. Select “Enter Balance,” then enter the value you have remaining on your card.