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Card ID is a unique reference number that corresponds to each specific gift card. Each card ID number starts with the letter ‘Z’ followed by 12 numbers (e.g., Z1234-5678-9000).
Order numbers are assigned to each order. Order numbers can be found in your order confirmation email and in your account, and begin with the letter ‘R’ followed by 9 numbers (e.g., R123456789).
Please have your Card ID and Order Number ready when contacting us.
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