Security is our top priority here at Raise, and we strive to not only protect our buyers but also our sellers.
Per our 1 Year Money-Back Guarantee, as a seller, you are financially liable for your sold gift cards for up to one year past the point of sale. If you believe you were debited incorrectly, please feel free to reach out to Raise Member Services to submit a Seller Debit Reversal request.
When you request a Seller Debit Reversal, the Member Services agent will submit a ticket to our Gift Card Support Team to investigate the gift card in question. If you are found liable for the gift card in question you will be responsible for the debit on your account. If it's found that the debit was incorrect, the debit will be reversed and the funds will be returned to your account. Please reach out to Raise Member Services with any additional questions, or to submit a Seller Debit Reversal.