Why is there a zero balance on my gift card? Lisa December 02, 2022 20:21 Updated If the balance of your gift card shows a zero balance but you haven't used it yet, please contact Raise Member Services. Per our 1 Year Money-Back Guarantee, your purchase price is protected for the first year. Related articles Why do I receive an error when entering the Serial Number for Redemption? How can I track the unused value on my gift cards? What should I do if the cashier doesn't recognize my voucher or eGift card? Can I return cards purchased on Raise? Why does my gift card not have a PIN number for Redemption? Comments 0 comments Article is closed for comments.