
Lisa
- Total activity 180
- Last activity
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Activity overview
Latest activity by Lisa-
Lisa created an article,
Why are my orders getting cancelled immediately after purchase even though my payment methods are valid?
Orders may be canceled by our automated security system for various reasons, including discrepancies in payment information, high-risk activity, or unusual order patterns. While these measures are ...
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Lisa created an article,
Why is my account locked due to prepaid payment method?
Accounts may be temporarily locked if an order is placed using a prepaid payment card. GCX currently does not accept prepaid cards as a payment method due to difficulties in providing refunds to su...
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Lisa created an article,
How to login to account when the phone number and email has changed?
If you are unable to log into your GCX account because your phone number has changed, please reach out via our chatbot with your new contact information. Our team will follow up and assist you in u...
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Lisa created an article,
How to update billing name for joint credit card on GCX account
When you have a joint credit card and the billing name does not match the name on your GCX account, you may encounter issues with your order. To resolve this, you must delete the credit card from y...
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Lisa created an article,
Locked for Velocity Reasons
If your account is new and you've made a high volume of transactions in a short period of time, our security system may lock your account for 'velocity reasons'. This is a precautionary measure to ...
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Lisa created an article,
How to Address Delays in Order Processing Due to Buyer Review
If you experience a delay in order processing due to a buyer review, please contact customer support for assistance. Our team can manually review and process your order. To prevent future delays, e...
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Lisa created an article,
How to verify account with photo ID after first order cancellation
For account verification purposes, GCX accepts various forms of photo ID, including passports and visas. When submitting a passport for verification, please ensure that the visa page is included al...
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Lisa created an article,
How can I contact GCX Support?
To streamline the process and offer immediate help, we've implemented a 24/7 chatbot feature! Our chatbot is equipped to handle a wide range of queries and can provide quick answers to common quest...
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Lisa created an article,
Is a Phone Number required to have a GCX Account?
GCX accounts are required to have a phone number attached. A phone number is a security aspect used in verification and can not be bypassed or configured. Verification involving the phone number ca...
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Lisa created an article,
How can I list my Gift Cards in Bulk?
We understand the convenience of listing a large volume at a time and have made available an amazing feature to accommodate this matter! Navigate to your Bulk Listing Form within the "My Listings" ...