Why do I receive an error message when I try to submit an order?

You may receive an error message for a variety of reasons.

If the error message says, "Please check all fields," please take a moment and make sure that your billing and payment information was entered correctly. If you continue to receive this error message, please make sure that your internet browser is up to date. For the best experience, we suggest using Google Chrome or Firefox.

If you are receiving an error message when you are attempting to redeem a promotional code, please make sure that your order meets the specific terms and conditions for your particular code. Most promotional codes have a minimum purchase price that must be met in order for the code to apply. If you received your promotional code by email, you can easily review the terms for your particular code.