The best way to contact support is through our Chat feature — it's the fastest route to getting your issue resolved, and it's available 24/7.
Meet Ginnie, our AI support agent! Ginnie is equipped to handle a wide range of inquiries and can help with a lot more than you might expect — including account-related issues, product information, troubleshooting, order questions, and many other common requests. For the majority of questions, Gennie can provide an immediate answer and resolution, so you won't need to wait.
What happens if Ginnie can't resolve your issue?
In some cases, your inquiry may require a closer look from one of our specialists. If Gennie isn't able to fully resolve your concern, your ticket will automatically be escalated via email to a GCX Specialist for review. The Specialist will personally follow up with you by email within 24 business hours.
How to access Chat and start a conversation with Ginnie:
- Navigate to our website and locate the chat icon in the corner of the screen.
- Click the icon to start a conversation with Gennie.
- Describe your issue in as much detail as possible — the more context Gennie has, the better she can help.
- If further review is needed, your ticket will be escalated via email and a Specialist will respond within 24 business hours.
Chat is your quickest path to support — and with Ginnie handling most requests on the spot, you'll usually have an answer in minutes.