If you have received a notification from Raise saying that you were debited for a gift card you sold, and you believe that debit is incorrect, please contact our Raise Member Services team and request a Seller Debit Reversal.
You will receive a debit on your Raise account when a gift card you sold does not meet the standards set by our 1 Year Money-Back Guarantee. Reasons to be debited include the buyer receiving a gift card which is no longer active, compromised, or has an incorrect balance.
When you request a Seller Debit Reversal, the Member Services agent will submit a ticket to our Gift Card Support Team to investigate the gift card in question. If you are found liable for the gift card in question you will be responsible for resolving the debit on your account. Please reach out to Raise Member Services with any additional questions, or to submit a Seller Debit Reversal.