Explore Our Help Center

Frequently Asked Questions

  • How does buying discount gift cards work?

  • Can I send a gift card purchased through Raise as a gift?

  • Are there fees for buying gift cards?

  • What is the difference between physical cards, eGift cards and vouchers?

  • How can I check a balance on a gift card?

  • Why isn't my gift card working?

    Please make sure you've entered your gift card information correctly, and double check the redemption details to ensure the card can be redeemed in the way you're attempting.

    If you still cannot redeem your gift card, or if there is an issue with the balance, please contact us. In the event the gift card is invalid, please contact Raise Member Services within a year of your purchase. We'll be happy to straighten things out for you right away.

  • I received a gift card as a gift through Raise, but I don't have a Raise account. Can I still access my gift?

  • Why is money missing from my gift card?

    If you're missing money from your gift card or having any difficulty redeeming the card, please contact our Member Services team. Our 1 Year Money-Back Guarantee covers any card with an inaccurate balance for the first year after after purchase. We'll be happy to straighten things out for you right away.
     

  • What is the 1 Year Money-Back Guarantee?

  • Can I send a gift card to someone who does not use Raise?

  • What should I do if I received a charge on my credit card I didn't authorize?

  • Why do I have to verify my order?

  • Why can't I create a Raise account?

    There are two main reasons why you might not be able to create a Raise account.

    First, if you're located outside of the United States you unfortunately cannot create an account at this time.

    Another reason you may have difficulty creating an account is if someone in your household is using the same information for their account. At this time we only allow one Raise account per household.

    If neither of these two reasons are the case, please contact Raise Member Services so we can assist you further.

  • How can I track the shipment of my physical card?

    Tracking your physical gift card in the mail is a breeze. Just log in and go to "My Account". Select My Orders and find the one containing the gift card you want to track. Once you've located your order, click on "View Order Details" below the order total. You'll find your card's tracking information at the bottom of this page. You can click the internal tracking number to see the most up to date details.

    If your tracking number begins with 000, click it to receive the most recent tracking info for that shipment. Although you won't be able to search this tracking number on the USPS site, the most updated information will always be available here in your Raise account. Keep in mind tracking info can take up to 24 hours to update.

    If your tracking number begins with 94, simply copy and paste it into Google's search bar to get specific tracking info for your gift card.

  • Why can’t I cancel my order?

  • How do I get paid for selling a gift card?