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Frequently Asked Questions

  • How does buying discount gift cards work?

    Buying discount gift cards is a rather simple concept with big results. Sellers list the cards they don’t want at discounted prices and our members buy them to spend on everyday purchases big and small. All of these savings add up fast, so you can make your money worth more in every facet of your life.

  • Are there fees for buying gift cards?

    No, there are no fees. We don't charge sales tax, shipping costs or processing. The price you see is what you pay.

  • What is the difference between physical cards, eGift cards and vouchers?

    Gift cards on Raise can be purchased and sold in three different forms: Physical, eGift and voucher.

    Physical Cards: These are just like the standard gift card you’ve come to know and love over the years. Physical cards are shipped to the buyer via USPS and can only be redeemed in store. 

    eGift Cards: eGift cards are digital cards that can only be redeemed online. These are delivered electronically to your Raise account, or to your Raise Wallet in the app.

    Vouchers: Vouchers are a convenient alternative to physical gift cards. They are delivered electronically to your Raise account, or to the Raise Wallet, just like eGift cards. But, they can only be redeemed in store.

    Some brands allow for mixing and matching the different types of cards. If you see a brand identified as an eGift card and a voucher, that means the card will be delivered electronically and can be used both online and in store.

  • How can I check a balance on a gift card?

    We provide the phone number or link to check the balance of any gift card sold on Raise. You can easily find this information on our Gift Card Balance Check page.

    Did you know? When you store your gift cards in your wallet on the Raise app, you can manually edit the balance of your gift card each time you use it? Simply tap on the card that you'd like to update and select "Edit" next to the card balance. Then enter either how much of the card you spent, or the value you know is left on it. And that's it! 

  • Why isn't my gift card working?

    Please make sure you've entered your gift card information correctly, and double check the redemption details to ensure the card can be redeemed in the way you're attempting.

    If you still cannot redeem your gift card, or if there is an issue with the balance, please contact us. In the event the gift card is invalid, please contact Raise Member Services within 100 days of your purchase. We'll be happy to straighten things out for you right away.

  • Why is money missing from my gift card?

    If you're missing money from your gift card or having any difficulty redeeming the card, please contact our Member Services team. The Raise Guarantee covers any card with an inaccurate balance for the first 100 days after purchase. We'll be happy to straighten things out for you right away.

  • What is the Raise Guarantee?

    All orders on our marketplace are backed by our 100 Day Money-Back Guarantee. In the event a gift card cannot be redeemed as indicated, we will refund the purchase price of the card, not any discount or savings the buyer received. Please visit the Raise Guarantee page for a full list of what's covered under this policy.

  • What should I do if I received a charge on my credit card I didn't authorize?

    If you've received an unauthorized charge on your credit card, please call Raise Member Services at (888) 578-8422.

  • Why does my order need further verification?

    Sometimes orders go through an additional verification process. If you’re a first-time buyer, or if your order total is above a certain threshold, we may contact you for additional information. Please call our Member Services team at (888) 578-8422 to verify your order. This is an industry standard meant to ensure a secure marketplace and to protect our members.

  • Why can't I create a Raise account?

    There are two reasons why you might not be able to create a Raise account. First, you're located outside of the United States. Or, someone in your household is using the same information for their account. Unfortunately we only allow one Raise account per household.

  • How can I track the shipment of my physical card?

    Tracking your physical gift card in the mail is a breeze. Just log in and go to "My Account". Select My Orders and find the one containing the gift card you want to track. At the bottom of the Order Summary you will see Tracking Information, including a number beginning with 000 or 94.

    If your tracking number begins with 000, click it to receive the most recent tracking info for that shipment. Keep in mind tracking info can take up to 24 hours to update.

    If your tracking number begins with 94, simply copy and paste it into Google's search bar to get specific tracking info for your gift card.

  • Can I cancel my order?

    Once an order has been submitted, it cannot be canceled. This policy is in place to protect both the buyer and seller of the gift card. Please visit the Raise Guarantee page for a full list of what is covered under this policy.

  • How do I get paid for selling a gift card?

    Once your gift card has sold, you will receive an email when your funds are available for withdrawal. Congrats on your raise! To get paid, log in and go to the Available Funds section of your account. From there, all you have to do is choose the amount you want to take out. This can be everything you've earned or just part of it.

    If you're using the Raise app you can also withdraw funds right from your phone!

  • What are the rules for referring friends?

    Let’s break it down. First, you can send out as many referrals as you want. Second, anyone who is referred to Raise has 30 days from the time they sign up to redeem their Raise Rewards. For every person you refer who also makes a purchase, $5 will be added to your Raise Account. Raise Rewards can also be combined with promo codes for even more savings. But remember, all Rewards expire six months from the date they’re earned, so be sure to use them up while you got them! You can find more information in the Rewards Terms and Conditions.

  • What are brand alerts?

    Because Raise is a marketplace, our gift card supply is constantly in flux. If you set up brand alerts for all your faves, we’ll send you an email when the cards you want are available. Then you just purchase them at your convenience. Now isn’t that handy!

  • Can I pay with PayPal?

    Yes, you can! You can also pay with Apple Pay and Android Pay, and of course we accept all major credit cards.