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Frequently Asked Questions

  • Are there fees for buying gift cards?

    No, there are no fees. We don't charge sales tax, shipping costs or processing. The price you see is what you pay.

  • What are the rules for referring friends?

    Let’s break it down. First, you can send out as many referrals as you want. Second, anyone who is referred to Raise has 30 days from the time they sign up to redeem their Raise Rewards. For every person you refer who also makes a purchase, $5 will be added to your Raise Account. Raise Rewards can also be combined with promo codes for even more savings. But remember, all Rewards expire six months from the date they’re earned, so be sure to use them up while you got them! You can find more information in the Rewards Terms and Conditions.

  • Can I pay with PayPal?

    No, not right now. The upside? You can pay with Apple Pay, and of course we accept all major credit cards.

  • Can I cancel my order?

    Unfortunately, no, you can’t cancel an order once it’s submitted. Feel free to review the Raise Guarantee and see what our return policy does and doesn’t cover.

  • How can I check a balance on a gift card?

    We provide the phone number or link to check the balance of any gift card sold on Raise. You can easily find this information on our Gift Card Balance Check page. 

  • How do I get paid?

    Once your gift card has sold, you will receive an email when your funds are available for withdrawal. Congrats on your raise! To get paid, log in and go to the Available Funds section of your account. From there, all you have to do is choose the amount you want to take out. This can be everything you've earned or just part of it.

    If you're using the Raise app you can also withdraw funds right from your phone!

  • How does buying discount gift cards work?

    Buying discount gift cards is a rather simple concept with big results. Sellers list the cards they don’t want at discounted prices and our members buy them to spend on everyday purchases big and small. All of these savings add up fast, so you can make your money worth more in every facet of your life.

  • Do gift cards expire?

    No, cards sold on the Raise marketplace do not expire. However, please note that the Raise Guarantee only protects the purchase price of your card for 100 days after placing your order.

  • What is the difference between physical cards, eGift cards and vouchers?

    Gift cards on Raise can be purchased and sold in three different forms: Physical, eGift and voucher.

    Physical Cards: These are just like the standard gift card you’ve come to know and love over the years. Physical cards are shipped to the buyer via USPS and can only be redeemed in store. 

    eGift Cards: eGift cards are digital cards that can only be redeemed online. These are delivered electronically to your Raise account, or to your Raise Wallet in the app.

    Vouchers: Vouchers are a convenient alternative to physical gift cards. They are delivered electronically to your Raise account, or to the Raise Wallet, just like eGift cards. But, they can only be redeemed in store.

    Some brands allow for mixing and matching the different types of cards. If you see a brand identified as an eGift card and a voucher, that means the card will be delivered electronically and can be used both online and in store.

  • Why does my order need further verification?

    Sometimes orders go through an additional verification process. If you’re a first-time buyer, or if your order total is above a certain threshold, you may receive a phone call or email from Raise Member Services asking you to verify your order info. This is an industry standard meant to ensure a secure marketplace and to protect members.

  • What are brand alerts?

    Because Raise is a marketplace, our gift card supply is constantly in flux. If you set up brand alerts for all your faves, we’ll send you an email when the cards you want are available. Then you just purchase them at your convenience. Now isn’t that handy!